Brooks Event Rentals

Frequently asked questions

Don't see an answer to your question? Feel free to ask.

How do I make a reservation?

When making a reservation by email, please follow up if you have not heard back from us in two business days. Your order is not considered "reserved" until a deposit or payment and a Terms and Conditions form has been signed.

What if I don't know my guest total?

We recommend that you make your reservation to hold the date and rental items. We can adjust the final invoice.

How long is my rental period?

Our prices are for a three day rental. If you need more time please contact us for more information.

When can I pick up my order?

Orders can be picked up by appointment only. We will arrange a time with you.

Is delivery and or set up extra?

Yes we do charge for delivery and set up. This can be discussed at time of reservation.

What if something is damaged or missing at return?

If damage occurs, we will assess the damage and you will be charged for the repair or replacement cost. If something is missing you will have 24hrs to return the item or be charged for full replacement cost.

What type of payments do you accept?

We accept Cash, E-transfer, Debit, Visa and Mastercard. On credit card orders over $1000. there will be a 2% service fee added to the invoice.

What is your payment policy?

We require a deposit or you can pay the full amount at time of reservation. The balance is due at time of pick-up or delivery if a deposit is made.

What is the best way to book my rentals?

On the webpage select your desired items and quantities. Once you’ve made your choices, please fill out the information under the contacts section, and we will prepare a quote for you that outlines the total costs.

Do you have a store front?

Yes we have a warehouse, but we are by appointment only.

What if something is missing from my order on delivery?

Contact us right a way and we will make it right. All items are inventoried before it goes out and you should confirm at delivery.